Privacy Policy

Effective Date: 2 November 2024
Last Modified: 2 November 2024

1. Introduction and Scope of Application

This Privacy Policy (“Policy“) is issued by Trade Insight Ltd, a company organised and existing under the laws of the United Kingdom (“Company,” “we,” “our,” or “us“), which operates the Trade Insight mobile application and related services (collectively, the “Service“). This Policy governs the collection, use, maintenance, disclosure, and safeguarding of personal information obtained through your use of the Service.

2. Definitions

For the purposes of this Policy:

“Personal Information” refers to any information relating to an identified or identifiable natural person.
“User,” “you,” or “your” refers to any individual accessing or utilising the Service.
“Processing” means any operation performed on Personal Information.
“Data Controller” refers to Trade Insight Ltd, which determines the purposes and means of processing Personal Information.
“Applicable Law” includes all relevant laws, regulations, and guidelines related to data privacy and protection.

3. Information Collection and Processing

3.1 Categories of Collected Information

We collect and process the following categories of Personal Information:

Authentication Credentials: Full legal name and email address.
Technical Data: Device identifiers, IP addresses, log files, and usage metrics.
Service Data: Data generated through your interaction with the Service, such as feature usage.

3.2 Legal Basis for Processing

The Company processes your Personal Information based on the following legal grounds:

Performance of Contract: Processing is necessary to perform our agreement with you or to take steps at your request before entering into such an agreement.
Compliance with Legal Obligations: To meet regulatory and legal requirements to which we are subject.
Legitimate Interests: We may process your Personal Information for our legitimate interests, provided that such processing does not outweigh your rights and freedoms. Our legitimate interests include improving and securing the Service, understanding how the Service is used, and marketing our products and services.
Consent: Where consent is explicitly required and provided, for example, when you opt-in to receive marketing communications.

4. Use of Health and Safety Data

The Service provides a database of hazards, risks, and control measures to assist users in producing risk assessments. While we collect and process data to improve the Service, we do not assume responsibility for the accuracy or completeness of the risk assessments generated. Users are solely responsible for verifying the information and ensuring that all hazards are adequately controlled before undertaking any activities.

5. Technical Infrastructure and Data Security

5.1 Storage Technologies

The Service uses Apple Inc.’s proprietary technologies for data storage and synchronisation:

CloudKit: For secure cloud storage and data synchronisation.
Core Data: For local data persistence.

These technologies follow Apple Inc.’s technical and security protocols. Trade Insight Ltd shall not be liable for any security failures related to iCloud or Core Data.

5.2 Security Measures

We employ commercially reasonable technical, administrative, and organisational measures, including:

Encryption of data in transit and at rest.
Access Controls: Ensuring only authorised personnel can access data.
Routine Security Audits: To verify and improve security measures.

Disclaimer: NO DATA TRANSMISSION OR STORAGE SYSTEM CAN BE GUARANTEED TO BE 100% SECURE. USE OF THE SERVICE IS AT YOUR OWN RISK.

6. Data Sharing and Third-Party Relationships

6.1 Non-Disclosure Commitment

We affirm that we DO NOT:

Sell, rent, lease, or trade your Personal Information.
Share Personal Information with third parties for marketing or advertising purposes.
Engage in data monetisation practices.

6.2 Permitted Disclosures

Personal Information may be disclosed under these limited circumstances:

Legal Requirements: To comply with applicable laws, respond to legal requests, or protect against legal liability.
Business Operations: Limited access to service providers under confidentiality obligations and in case of corporate restructuring, mergers, or acquisitions.
Protection of Rights: To investigate or prevent fraud, illegal activities, or enforce Company rights.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your Personal Information:

Access: You may request access to your Personal Information that we hold.
Correction: You may request that we correct or update any inaccurate or incomplete Personal Information.
Deletion: You may request that we delete your Personal Information.
Portability: You may request a copy of your Personal Information in a structured, commonly used, and machine-readable format.
Withdrawal of Consent: Where we have relied on your consent to process your Personal Information, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at legal@shanks.biz. We will respond to your request within the timeframes required by Applicable Law.

8. Data Retention

We retain your Personal Information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you and provide the Service to you.
Whether there is a legal obligation to which we are subject.
Whether retention is advisable considering our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations).

9. International Data Transfers

Your Personal Information may be transferred to and processed in countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. Specifically, our servers are located in the United Kingdom, and our third-party service providers and partners operate in the United Kingdom and other countries.

However, we have taken appropriate safeguards to require that your Personal Information will remain protected in accordance with this Privacy Policy.

10. Children’s Privacy

The Service is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children under 16. If we become aware that we have collected Personal Information from a child under 16, we will take steps to delete such information promptly. If you believe we have collected information from a child under 16, please contact us at legal@shanks.biz.

11. Third-Party Services

The Service may contain links to third-party websites or services that are not owned or controlled by Trade Insight Ltd. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to review the privacy policy of every website you visit.

12. Modifications to This Privacy Policy

We reserve the right to update or modify this Policy at any time. If we make material changes to this Policy, we will notify you by email (sent to the email address specified in your account) or by means of a notice on the Service prior to the change becoming effective. We encourage you to periodically review this Policy for the latest information on our privacy practices. Continued use of the Service signifies acceptance of the updated Policy.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles.

14. Dispute Resolution

Any disputes arising out of or relating to this Privacy Policy shall be resolved through binding arbitration in accordance with the rules of the United Kingdom Arbitration Association. The place of arbitration shall be in the United Kingdom, and the language of arbitration shall be English.

15. Contact Information

For questions about this Policy, contact us at: